Review: HP Online Customer Support
 
Review: HP Online Customer Support

The HP Online Customer support provides one of the best services in the world of computer technology. HP is one of the high technology companies which supply customer support online. A study was made to evaluate and was conducted from a customer's perspective online and the HP Online Customer Support received good ratings.

The customers find that there has been an improvement in site simplicity, which implies that the general usability of the site has been made easier. But above all the technical support for customers given by HP has also been commendable. Since technology costs have gone down and site usability is going up, customer support is one of the biggest purchasing considerations for HP.

Customer support sections in HP are formatted around specific home pages for each product. It is important to provide cost effective support to customers. The support sections of the website provide manuals, information and drivers. Like many other companies HP provides user manuals in varying formats, and there are specific to products including FAQs and updated drivers links.

A wide range of varying navigation methods are provided on the online customer support site. Even disadvantaged users like those who have poor eyesight can get better customer support on the HP website. The HP site is technically well architected to provide additional customer support.

User forums provide ample support to customers, as HP invests in updating and monitoring such forums. Online chat is a common mode of communication and it has begun challenging e-mail as the dialog of preference for the website. Most of the e-mail questions are answered helpfully in a time span of 24 hours, and sometimes real-time chat is also possible.

As HP is a high-technology company, there lesser sophisticated users logged in and asking for support for which the company provides a "how to" information as well. Unfortunately, technical customers are well taken care of on the HP website, whereas the newer or less technical customer is supported less. But there is a feedback option which is obviously being monitored to help improve customer support especially for the general public.

Of course there are customers who have been loyal to HP for years, but feel that their invaluable customer support is dwindling and should be revived again. HP online customer support is considered better than many other similar companies, but it still needs to be improved by giving fair treatment to its customers, whether they have a technical or non-technical background.

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Articles
Amazon Customer Support

Bad Online Customer Support

Common Problems with Online Shopping

Contacting Customer Service When Online Shopping

Correcting Mistakes When Online Shopping

Dealing with Defective Items When Online Shopping

Dell Online Customer Support

Easy Returns with Online Shopping

Extraordinary Customer Support

Finding Product Reviews before Online Shopping

Finding Rare Items through Online Shopping

How Does Online Customer Support Work?

Improving Online Customer Support

Is Online Shopping Secure?

Microsoft Online Customer Support

Online Customer Support Problems

Online Customer Support versus Help Desk

Online Shopping During the Holidays

Online Shopping For Appliances

Online Shopping for Clothing

Online Shopping for Collectibles

Online Shopping For Used Items

Online Shopping with Auction Websites

Placing an Order When Online Shopping

Popular Websites for Online Shopping

Reading Fine Print When Online Shopping

Review: Apple Online Customer Support

Review: HP Online Customer Support

Review: IBM Customer Support

Savvy Online Shopping

The Importance of Customer Service

The Benefits of Online Shopping

The Dangers of Online Shopping

The Hassles of Online Shopping

Tips to Provide Superior Online Customer Service

Types of Online Customer Support

Using Live Chats to Reinforce Customer Support

What is Online Customer Support?

What To Do When you Cannot Get Customer Support

When Online Shopping is Not Ideal

Why is Online Customer Support Important?

Why the Customer is King

 

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